This is your robot speaking - Air NZ's new way to help passengers

Air NZ has unveiled a new chatbot, Oscar, which uses artificial intelligence to help passengers with common queries. The airline hopes Oscar will become a "virtual travel assistant'' helping passengers through every step of their journey. Oscar will initially assist customers with commonly asked queries, which will save time and offer a more personalised experience than searching a traditional FAQ section online. Oscar will learn based on the conversations people have with him, becoming more user friendly and more helpful the more he interacts. Air NZ chief digital officer Avi Golan says the world's best digital companies foster a culture of customer-led design and collaboration. For the airline to meet its big digital ambitions it must embed this culture of thinking, acting and doing as leading digital companies do. <br/>