Air Berlin on-time performance nosedives in transformation toll

Air Berlin’s service levels have fallen sharply this month in a sign that the unprofitable German carrier is struggling with the process of downsizing into a smaller network airline focused on long-haul services. Just 56.4% of Air Berlin flights arrived on time through April 17, the lowest reading in at least 16 months and 30 percentage points below the peak in that period, according to data provided by flight-scheduling firm OAG. The airline blamed winter weather, air-traffic control issues and problems with a new ground-handling provider for the poorer performance, while internal tensions have caused flight attendants to voice their frustration. Air Berlin is undergoing a radical downsizing as it cuts its mainline fleet by about half, leasing 38 Airbus SE single-aisle A320 aircraft to Lufthansa and merging its leisure-travel operations with the German airline arm of tour operator TUI. The carrier will focus on transatlantic routes and related feeder traffic through its Berlin and Dusseldorf hubs after years of turnaround efforts and cost-cutting programs failed to restore earnings. The transformation is frustrating and scaring employees and has caused more workers to call in sick, according to an April 10 letter from cabin-crew representatives to management. Flight attendants said conditions were “unspeakable,” with excessive workloads, nonexistent ground services at some airports and snags involving baggage-handling operators, according to the letter obtained by Bloomberg.<br/>