American Airlines apologises for onboard clash over stroller

American Airlines Saturday apologised to a female passenger and suspended an employee after a video showing an onboard clash over a baby stroller went viral, in the latest embarrassment for a US carrier over how it treated a customer. The clip, posted on Facebook on Friday by a bystander aboard the flight, shows a woman in tears with a young child in her arms, and a man emerging from his seat to confront a male flight attendant who apparently wrested the stroller from the woman. Facebook user Surain Adyanthaya, who posted the video, wrote that the flight attendant had forcefully taken the stroller, hitting the woman with it and just missing her child. That sequence of events did not appear on the clip. What it shows is the unidentified man standing up and yelling at the flight attendant: "You do that to me and I'll knock you flat." The crew member then points his finger angrily and challenges the passenger to hit him. The video shows the man eventually returning to his seat. American Airlines said in a statement it was investigating the incident, which took place before the plane took off on a flight from San Francisco to Dallas.<br/>
Reuters
http://www.reuters.com/article/us-american-airline-passenger-idUSKBN17O04Y
4/23/17