Cheap fares are really how Americans judge airlines
From a public relations standpoint, the past month has been a disaster for US airlines. But Americans are happier with the industry than they’ve been in years -- at least according to a survey taken before video of a bloodied passenger being hauled off a United Express flight went viral. J.D. Power’s North America Airline Satisfaction Study found the overall ranking by fliers rose for a fifth consecutive year, jumping 30 points to 756 on a 1,000-point scale. That was thanks to lower fares, better on-time performance, fewer lost bags and the slimmest denied-boarding rate in the survey’s 13-year history. “A lot of things are going really well in the airline industry at the moment,” said Michael Taylor, the travel practice lead at J.D. Power. Recent events would seem to suggest otherwise. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-05-11/general/cheap-fares-are-really-how-americans-judge-airlines
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Cheap fares are really how Americans judge airlines
From a public relations standpoint, the past month has been a disaster for US airlines. But Americans are happier with the industry than they’ve been in years -- at least according to a survey taken before video of a bloodied passenger being hauled off a United Express flight went viral. J.D. Power’s North America Airline Satisfaction Study found the overall ranking by fliers rose for a fifth consecutive year, jumping 30 points to 756 on a 1,000-point scale. That was thanks to lower fares, better on-time performance, fewer lost bags and the slimmest denied-boarding rate in the survey’s 13-year history. “A lot of things are going really well in the airline industry at the moment,” said Michael Taylor, the travel practice lead at J.D. Power. Recent events would seem to suggest otherwise. <br/>
