BA faces GBP80m cost for IT failure that stranded 75,000 passengers
British Airways expects to suffer an GBP80m cost from the IT failure last month that forced the airline to cancel 726 flights over 3 days and left at least 75,000 passengers stranded. Willie Walsh, CE of IAG, unveiled the group’s first official estimate of the financial impact of the IT breakdown at a shareholder meeting. In a speech that carried a strong note of contrition, Walsh offered his “full apologies to everyone whose travel plans were disrupted”. He added: “I know that it was a dreadful experience for many of our customers and we are truly sorry.” The outage last month has highlighted the vulnerability of complex businesses to highly disruptive IT failures, not least in the aviation industry. Rob Byde, analyst at Cantor Fitzgerald, had previously estimated the cost of the IT failure at GBP100m. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-06-16/oneworld/ba-faces-gbp80m-cost-for-it-failure-that-stranded-75-000-passengers
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BA faces GBP80m cost for IT failure that stranded 75,000 passengers
British Airways expects to suffer an GBP80m cost from the IT failure last month that forced the airline to cancel 726 flights over 3 days and left at least 75,000 passengers stranded. Willie Walsh, CE of IAG, unveiled the group’s first official estimate of the financial impact of the IT breakdown at a shareholder meeting. In a speech that carried a strong note of contrition, Walsh offered his “full apologies to everyone whose travel plans were disrupted”. He added: “I know that it was a dreadful experience for many of our customers and we are truly sorry.” The outage last month has highlighted the vulnerability of complex businesses to highly disruptive IT failures, not least in the aviation industry. Rob Byde, analyst at Cantor Fitzgerald, had previously estimated the cost of the IT failure at GBP100m. <br/>
