An upbeat and energised United Airlines CE Oscar Munoz told a New York audience Thursday that his company’s mission was to become the best airline in the world. Munoz touched briefly on the April 9 incident in which a passenger was injured when he was forcibly dragged off a United Express aircraft to make room for crew, but the main focus of his June 15 speech at the Wings Club in New York was his aspirations for United’s future. Sounding confident and positive about United’s future, even making jokes and giving some personal insights into his journey since becoming the airline’s CE in 2015, Munoz said the big takeaways were that “our mission is very clear—to be the best employer, have the best customer service and to become the best airline in the world.” <br/>
star
United Airlines has expanded the roles for 3 members of its executive leadership team as the company continues to elevate customer experience and to address operational performance. United Airlines CE Oscar Munoz said the expanded roles will put United in a “better position than ever to serve our customers, lead our employees and achieve our goal of building the world’s best airline.” Former EVP & general counsel Brett Hart will assume the newly created position of EVP, chief administrative officer and general counsel. In addition to leading the company’s legal, corporate real estate, corporate security, community, and govt and regulatory affairs teams, Hart will oversee global communications. <br/>
SIA has opened a new, bigger lounge for premium passengers at Suvarnabhumi airport. With a floor space of 513 square metres, compared with 314 sq m at its previous location at the airport, the new lounge is located on Concourse D and has a seating capacity of 130. The new facility is part of SIA's ongoing multi-year programme to upgrade its airport lounges around the world to enhance the airline's appeal among premium passengers. Bangkok is the second city in Southeast Asia to see the new SilverKris lounge concept take shape. SIA did not disclose the cost for the Suvarnabhumi lounge but said it was designed by renowned architectural and interior design firm Ong&Ong. Philip Goh, VP Southeast Asia, said the SilverKris Lounge at Suvarnabhumi brings the "Home Away from Home" concept to Thailand. <br/>