Lufthansa trials service innovations on A380 FlyingLab

Lufthansa has trialled a series of innovations aboard an Airbus A380 FlyingLab flight from Frankfurt to Houston following a futuristic travel experience competition—aimed at young developers—which was jointly run by Lufthansa and Deutsche Telekom. “The challenge helps us expand our pool of ideas and gain valuable outside impetus: We can find out what our passengers really want on board. It brings us even closer to the flight experience of tomorrow,” Lufthansa head of Frankfurt cabin crew Kai Duve said. One team designed a chatbot, which receives passenger requests via WhatsApp and Facebook Messenger. The same team also designed a cape-like blanket (inset photo), with an integrated neck pillow that can be set to a gently vibrate to wake passengers up. <br/>