Airline angst: From mile-high comfort to queues at Auckland Airport
A SIA boss says arriving at Auckland Airport can be a big let-down for passengers after enjoying comfort in the air. And a group representing all airlines operating there says it is ''absolutely frustrated'' at the quality of service at the airport. SIA's regional VP for the south west Pacific, Philip Goh, said his company was investing close to NZ$2b on upgrading cabins throughout its fleet but airports around this region could be a disappointment. ''We put lots of resources and funds on making sure our products are very good in the air but on the ground unfortunately they come up short,'' Goh said. ''You can't do much if you don't have enough gates - we have to bus our passengers to the terminal. If you don't have enough belts and people don't present baggage fast enough, all that affects [passengers],'' he said. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2018-05-29/star/airline-angst-from-mile-high-comfort-to-queues-at-auckland-airport
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Airline angst: From mile-high comfort to queues at Auckland Airport
A SIA boss says arriving at Auckland Airport can be a big let-down for passengers after enjoying comfort in the air. And a group representing all airlines operating there says it is ''absolutely frustrated'' at the quality of service at the airport. SIA's regional VP for the south west Pacific, Philip Goh, said his company was investing close to NZ$2b on upgrading cabins throughout its fleet but airports around this region could be a disappointment. ''We put lots of resources and funds on making sure our products are very good in the air but on the ground unfortunately they come up short,'' Goh said. ''You can't do much if you don't have enough gates - we have to bus our passengers to the terminal. If you don't have enough belts and people don't present baggage fast enough, all that affects [passengers],'' he said. <br/>
