Dalibard: Using technology to cut disruption could double industry profit
SITA CE Barbara Dalibard believes technology can be used to dramatically cut disruption, which adds US$25b a year to industry costs—a figure that is roughly equal to the industry’s annual profit margin. Further savings could also come by addressing $2.3b in mishandled luggage costs. “If you decrease disruption and mishandled baggage, you can double your margin,” Dalibard said. She said this could be achieved by tapping technologies to streamline processes, leading to improved on-time performance. While she conceded that it may not be possible to eliminate all possible causes of disruption, she added: “You could easily divide the cost of mishandled bags in two, if you tracked bags every step of the way.” <br/>
https://portal.staralliance.com/cms/news/hot-topics/2018-10-02/general/dalibard-using-technology-to-cut-disruption-could-double-industry-profit
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Dalibard: Using technology to cut disruption could double industry profit
SITA CE Barbara Dalibard believes technology can be used to dramatically cut disruption, which adds US$25b a year to industry costs—a figure that is roughly equal to the industry’s annual profit margin. Further savings could also come by addressing $2.3b in mishandled luggage costs. “If you decrease disruption and mishandled baggage, you can double your margin,” Dalibard said. She said this could be achieved by tapping technologies to streamline processes, leading to improved on-time performance. While she conceded that it may not be possible to eliminate all possible causes of disruption, she added: “You could easily divide the cost of mishandled bags in two, if you tracked bags every step of the way.” <br/>
