IATA survey reveals passengers want more real-time updates
Air travelers want airlines to deliver more real-time information to their personal devices, including updates on flight status (82%), baggage (49%) and wait-times at security and immigration checkpoints (46%), according to survey data from IATA’s latest Global Passenger Survey, released Oct 2. The survey polled 10,408 respondents from 145 countries. According to the results, 56% of passengers polled described real-time baggage tracking as “a must.” Airlines and airports are facilitating this by implementing tracking at major journey points including loading and unloading, as well as by the proposed introduction of RFID inlays in all baggage tags manufactured after 2020. Regarding data usage, a majority (65%) of travelers are willing to share their personal data to gain expedited security. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2018-10-03/general/iata-survey-reveals-passengers-want-more-real-time-updates
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IATA survey reveals passengers want more real-time updates
Air travelers want airlines to deliver more real-time information to their personal devices, including updates on flight status (82%), baggage (49%) and wait-times at security and immigration checkpoints (46%), according to survey data from IATA’s latest Global Passenger Survey, released Oct 2. The survey polled 10,408 respondents from 145 countries. According to the results, 56% of passengers polled described real-time baggage tracking as “a must.” Airlines and airports are facilitating this by implementing tracking at major journey points including loading and unloading, as well as by the proposed introduction of RFID inlays in all baggage tags manufactured after 2020. Regarding data usage, a majority (65%) of travelers are willing to share their personal data to gain expedited security. <br/>
