Ryanair rejects claim it did not apologise to victim of racism

Ryanair has clarified its response to an incident in which a woman was racially abused on one of its flights, and accused the daughter of the victim of making an “untrue” claim about whether the airline made an apology. Ryanair also implied its cabin crew had not understood the seriousness of the incident at the time, which happened while passengers were boarding a flight from Barcelona to Stansted last Friday. Ryanair said it “immediately wrote . . . to the female passenger at 11am Sunday morning, apologising sincerely for what happened on board the aircraft . . . We also invited the passenger to contact the airline if they wished to discuss the matter further. The claim made in the media in recent days, that Ryanair did not contact or apologise to the female passenger, is untrue.” <br/>