Cathay Pacific says it will honour first and business-class tickets sold in error in move that could cost it millions

Cathay Pacific is to honour first and business-class tickets accidentally sold at economy-class prices, in a move that could cost the airline millions of dollars in lost earnings. While Cathay has not said how much the technical glitch cost the company, the Post spoke to 11 people who had snapped up 18 first class and 8 business-class tickets totalling HK$216,925. Based on the current retail price, the airline should have collected almost HK$5.4m (US$685,800) from them. Several thousand tickets are believed to have been sold during the computer error, which has been blamed on an individual entering the wrong fares into the company’s system for flights between Vietnam and North America. In a tweet announcing its decision to honour the tickets, Cathay said it hoped the move would make 2019 special for its customers. <br/>