SIA inaugurates digital innovation lab

SIA inaugurated a digital innovation lab in Singapore Tuesday, bearing the name 'KrisLab'. The lab builds on the airline's digital innovation blueprint that was launched in 2018, and serves as a collaborative workspace for the SIA Group employees to develop ideas and work with various parties. Group CE Goh Choon Phong says more than 180 ideas were submitted by its employees, with 50 of those ideas being developed into prototypes. These include predictive maintenance solution, chatbots, mobile applications, virtual reality training, fatigue management, and utilising blockchain technology in payment transactions. Asked how KrisLab supports the group's 3-year transformation plan, Goh explains that KrisLab's presence aids in enhancing customer experience, improves its overall operations, and drives efficiency during flight. <br/>