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Qantas passengers are choosing to offset the carbon emissions from their flights in greater numbers after the airline started offering a generous loyalty point bonus to those who pay to fly green. As the aviation industry globally tries to address it large environmental footprint, Qantas in early July started giving passengers 10 loyalty points for every dollar they spend offsetting their trips. The number of loyalty program members offsetting their fights has jumped 15% since the start of the points offer, and around 10% of all passengers are now opting to fly carbon neutral. Qantas has a target of capping its carbon growth from next year, and wants to cuts its total emissions to 50% of their 2005 levels by 2050, achieved through offsetting schemes, alternative fuels, and by flying more fuel efficient aircraft. <br/>

British Airways has been named the worst airline for handling complaints when a flight is delayed or cancelled. A Which? survey collected more 2,600 experiences of airline cancellations and delays during September and October last year. The lowest level of satisfaction was recorded by British Airways passengers, with only 15% of passengers happy with the outcome of their complaint over a delayed or cancelled flight. On the whole, 3 in 4 customers were left dissatisfied, said Which? But BA passengers affected by disruption were able to find an airport worker 69% of the time, and found staff helpful 82% of the time. Ryanair followed BA in the dissatisfaction stakes, with 63% of travellers disappointed when dealing with complaints, while EasyJet placed third with 49%. <br/>