British Airways named worst airline for assistance when flight is delayed or cancelled
British Airways has been named the worst airline for handling complaints when a flight is delayed or cancelled. A Which? survey collected more 2,600 experiences of airline cancellations and delays during September and October last year. The lowest level of satisfaction was recorded by British Airways passengers, with only 15% of passengers happy with the outcome of their complaint over a delayed or cancelled flight. On the whole, 3 in 4 customers were left dissatisfied, said Which? But BA passengers affected by disruption were able to find an airport worker 69% of the time, and found staff helpful 82% of the time. Ryanair followed BA in the dissatisfaction stakes, with 63% of travellers disappointed when dealing with complaints, while EasyJet placed third with 49%. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2019-07-29/oneworld/british-airways-named-worst-airline-for-assistance-when-flight-is-delayed-or-cancelled
https://portal.staralliance.com/cms/logo.png
British Airways named worst airline for assistance when flight is delayed or cancelled
British Airways has been named the worst airline for handling complaints when a flight is delayed or cancelled. A Which? survey collected more 2,600 experiences of airline cancellations and delays during September and October last year. The lowest level of satisfaction was recorded by British Airways passengers, with only 15% of passengers happy with the outcome of their complaint over a delayed or cancelled flight. On the whole, 3 in 4 customers were left dissatisfied, said Which? But BA passengers affected by disruption were able to find an airport worker 69% of the time, and found staff helpful 82% of the time. Ryanair followed BA in the dissatisfaction stakes, with 63% of travellers disappointed when dealing with complaints, while EasyJet placed third with 49%. <br/>
