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Delta Air Lines is suing a vendor of customer service technology, [24]7.ai, for a breach of passenger data. The airline alleges the company had a weak password for its systems, making it too easy for an outsider to crack. Between Sept 26, 2017, and Oct 12, 2017, at least 1 hacker tapped delta.com via [24]7.ai’s computers. The hacker could have scraped the names, addresses, and full credit card details of up to 825,000 US customers. The carrier still doesn’t know if a hacker misused any of its customers data. Aug 8 Delta filed a suit against the Philippines-based vendor. The carrier wants to recover “millions of dollars in costs” it spent investigating the breach, notifying its customers, and paying for free credit monitoring products for affected passengers. <br/>

The Delta Air Lines' pilots union says the airline's new transatlantic joint venture with Virgin Atlantic and Air France-KLM could pose a risk to aviation jobs in the US. The Delta Master Executive Council of the Air Line Pilots Association issued a filing Aug 16 to the US DoT voicing concerns over the airline's failed promise to "produce new flying opportunities for Delta and its employees" in a 2013 Delta-Virgin Atlantic joint venture. Ryan Schnitzler, chairman of Delta's pilots union, asks the DoT to implement new metrics to measure whether aviation jobs in the US will result from the new Delta-Virgin Atlantic-Air France-KLM partnership that will replace the existing deals. Schnitzler noted the new JV, if approved, would significantly reduce Delta’s financial incentive to expand its own operations. <br/>