Delta sues chatbot vendor faulted for data breach
Delta Air Lines is suing a vendor of customer service technology, [24]7.ai, for a breach of passenger data. The airline alleges the company had a weak password for its systems, making it too easy for an outsider to crack. Between Sept 26, 2017, and Oct 12, 2017, at least 1 hacker tapped delta.com via [24]7.ai’s computers. The hacker could have scraped the names, addresses, and full credit card details of up to 825,000 US customers. The carrier still doesn’t know if a hacker misused any of its customers data. Aug 8 Delta filed a suit against the Philippines-based vendor. The carrier wants to recover “millions of dollars in costs” it spent investigating the breach, notifying its customers, and paying for free credit monitoring products for affected passengers. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2019-08-20/sky/delta-sues-chatbot-vendor-faulted-for-data-breach
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Delta sues chatbot vendor faulted for data breach
Delta Air Lines is suing a vendor of customer service technology, [24]7.ai, for a breach of passenger data. The airline alleges the company had a weak password for its systems, making it too easy for an outsider to crack. Between Sept 26, 2017, and Oct 12, 2017, at least 1 hacker tapped delta.com via [24]7.ai’s computers. The hacker could have scraped the names, addresses, and full credit card details of up to 825,000 US customers. The carrier still doesn’t know if a hacker misused any of its customers data. Aug 8 Delta filed a suit against the Philippines-based vendor. The carrier wants to recover “millions of dollars in costs” it spent investigating the breach, notifying its customers, and paying for free credit monitoring products for affected passengers. <br/>
