American Airlines is cancelling reward trips and seizing miles, joining partner Citigroup in cracking down on customers who take advantage of the carrier’s loyalty program by opening multiple accounts. One issue is a practice that’s long been prohibited: opening numerous accounts with American’s loyalty program, AAdvantage, using a fake name and email address, then accepting a subsequent offer from Citigroup to apply for the airline’s credit card. Those online promotions often come with generous rewards of as many as 70,000 miles. But some of the complaints online involve consumers who claim they never created bogus accounts, and had their accounts locked in recent weeks after simply responding to multiple offers from Citigroup. <br/>
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American Airlines has quietly rolled out non-binary gender options for customers during the booking process. Customers looking to make such a designation will have to call the airline, though the option will be rolled out on its website soon. People can now designate "U" or "X" for their gender. United became the first US airline to give customers non-binary gender options while booking their flights back in March. The airline worked with LGBTQ organisations The Human Rights Campaign and The Trevor Project on training employees in conjunction with these updates. Such training included the use of preferred pronouns. United's announcement came after A4A and IATA recently approved a new international best-practices standard that suggests accommodation for travellers using "non-binary IDs." <br/>
Qantas has broken a deadlock on marathon wage negotiations with its domestic pilots, clearing the way for negotiators to hammer out a deal with international pilots which is holding up its ultra-long haul "Project Sunrise" ambitions. The airline is confident its largest pilot group will back the new pay deal reached Friday after more than a year-and-a-half of negotiations. The circuit-breaker comes as disputes with pilots and ground crew in its Jetstar business boil over into industrial action which has caused hundreds of flight cancellations. Market watchers have raised concerns that demands from Qantas' workforce for a bigger share of its improved profitability could put upward pressure on its cost base. Qantas had intended to make a decision on whether or not to launch these "Project Sunrise" flights by the end of 2019. <br/>