Citi and American Air cancel trips, seize points for rewards abuse

American Airlines is cancelling reward trips and seizing miles, joining partner Citigroup in cracking down on customers who take advantage of the carrier’s loyalty program by opening multiple accounts. One issue is a practice that’s long been prohibited: opening numerous accounts with American’s loyalty program, AAdvantage, using a fake name and email address, then accepting a subsequent offer from Citigroup to apply for the airline’s credit card. Those online promotions often come with generous rewards of as many as 70,000 miles. But some of the complaints online involve consumers who claim they never created bogus accounts, and had their accounts locked in recent weeks after simply responding to multiple offers from Citigroup. <br/>