EasyJet apologises after pilot insisted man with chronic asthma wear face mask on plane
Easyjet has apologised after one of its pilots insisted a man with chronic asthma wear a face covering on a plane. A man named Nick, who wanted to keep his last name anonymous, said he was "ambushed" into wearing a face mask despite showing crew members that he had a medical exemption card. Easyjet asks passengers to wear a face mask at the airport, at the gate when boarding the plane and throughout the duration of the flight. But Nick says he has serious breathing issues and the "sensation is stifling" when he wears anything around his face. "It's like a steel belt around my chest," he said. Nick filmed the moment a crew member rejected his exemption card on his journey from Jersey to Gatwick. Nick said his exemption card was accepted on his outbound flight in August but issues arose on the return flight. "The staff came to speak to me around six times," he said. "The 30-minute delay was seen as my fault and each visit whipped up more hostility among the passengers. Story has more. "We are sorry that this new policy was not recognised by the crew on this occasion and if [Nick] was unhappy with how this was handled onboard however we cannot tolerate disruptive behaviour towards our crew," the carrier said.<br/>
https://portal.staralliance.com/cms/news/hot-topics/2020-09-10/unaligned/easyjet-apologises-after-pilot-insisted-man-with-chronic-asthma-wear-face-mask-on-plane
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EasyJet apologises after pilot insisted man with chronic asthma wear face mask on plane
Easyjet has apologised after one of its pilots insisted a man with chronic asthma wear a face covering on a plane. A man named Nick, who wanted to keep his last name anonymous, said he was "ambushed" into wearing a face mask despite showing crew members that he had a medical exemption card. Easyjet asks passengers to wear a face mask at the airport, at the gate when boarding the plane and throughout the duration of the flight. But Nick says he has serious breathing issues and the "sensation is stifling" when he wears anything around his face. "It's like a steel belt around my chest," he said. Nick filmed the moment a crew member rejected his exemption card on his journey from Jersey to Gatwick. Nick said his exemption card was accepted on his outbound flight in August but issues arose on the return flight. "The staff came to speak to me around six times," he said. "The 30-minute delay was seen as my fault and each visit whipped up more hostility among the passengers. Story has more. "We are sorry that this new policy was not recognised by the crew on this occasion and if [Nick] was unhappy with how this was handled onboard however we cannot tolerate disruptive behaviour towards our crew," the carrier said.<br/>