Reservation system outage hits startup Avelo Airlines

US low-cost start-up Avelo Airlines is one of 20 carriers affected by a reservations system outage, leaving the airline unable to sell tickets one week before it plans to begin operations. The provider, Orlando-based Radixx, a subsidiary of reservations giant Sabre, says on 22 April that earlier this week it experienced “an event impacting its Radixx reservation system” that affected airline customers including Avelo. “On April 20, 2021, Radixx noticed unusual activity related to its Radixx Res application. An investigation indicated that malware on the Radixx system caused the activity. Radixx’s highest priority was to identify and contain any issues and to restore service as soon as possible,” the company says. The issue has affected “approximately 20 Radixx airline customers”, it adds. Houston-based Avelo, one of two new low-cost airlines scheduled to begin flights in the coming weeks, appears unable to take reservations. The carrier’s website does not allow bookings; a note on its homepage appeals to customers’ patience.<br/>