LATAM Brasil reduces passenger wait times by almost 50% through digitalization

LATAM Brasil announced today that in 2022, it reduced wait passenger wait times by almost 50% by implementing new technology like online check-in and baggage self-drop. More than 80% of LATAM's Brazilian passengers currently use the airline's automated check-in service available online and through the app. This eliminates the need to wait in lines at the airport, as passengers can also get their boarding passes online. In nine airports in Brazil, more than 70% of LATAM's passengers use kiosks to print and tag their bags, only needing to drop them off with an agent. Kiosks are available in Brasília, Rio de Janeiro - Galeão, São Paulo - Guarulhos, Salvador, Natal, Porto Alegre, Florianópolis, Fortaleza, and Belo Horizonte - Confins. Additionally, LATAM began using biometric technology for boarding at the Congonhas Airport in São Paulo and Aeroporto Santos Dumont in Rio de Janeiro. LATAM is the leading airline for using biometric boarding technology in Brazil in terms of passenger numbers.<br/>