Southwest giving passengers affected by meltdown 25,000 frequent flyer points

Southwest is offering a new appeasement to some customers after last week's glut of cancellations while the misplaced baggage fiasco could grind on for days longer. On Tuesday, Southwest informed some passengers affected by its Christmas travel meltdown that they would receive 25,000 frequent flyer bonus points as a "gesture of goodwill." In an email from the airline to passengers that was obtained by CNN, Southwest CEO Bob Jordan wrote that "no amount of apologies can undo your experience." He said the 25,000 gift points are worth about $300, and the airline said the offer is in addition to reimbursements and refunds. "For those who have requested refunds, reimbursements and/or are waiting to be reunited with lost bag(s), those processes are being handled with great urgency and we appreciate your patience," Jordan wrote. The airline said the offer is being extended to travelers with flights canceled or delayed more than three hours between Christmas Eve and January 2.<br/>