Finnair boss joins airlines demanding National Air Traffic Services refund carriers

The boss of Finnair has joined calls for airlines to be reimbursed by National Air Traffic Services (Nats) after its meltdown caused huge disruption to flights. CE Topi Manner said it would be “natural” for Nats to compensate carriers for the cost of disruption as it is “pretty clear what the source of the failure was”. Finnair was among the airlines affected when around 1,500 flights across UK airports were cancelled and many others were delayed on 28 August. The disruption, caused by Nats, took place over the August bank holiday - one of the busiest times to travel. An initial inquiry by Nats found the problem was caused by its system failing to process a flight plan correctly. The switch from automatic to manual processing meant the average number of plans it could handle dropped from around 400 per hour to as few as 60. The combined cost to airlines in providing refunds, re-bookings, hotel rooms and refreshments to affected passengers has been estimated at around GBP100m by industry body the IATA. Asked if carriers should be reimbursed by Nats, Manner said: “Wouldn’t it be natural that they would be liable? It’s pretty clear what the source of the failure was.” Manner added that Nats must have “a laser-like focus on not having these things going forward”. Ryanair has also previously called on Nats to reimburse airlines, with its boss Michael O’Leary saying it is the “least” it could do. Iata DG Willie Walsh told BBC Radio 4’s Today programme it was “very unfair” that Nats “doesn’t pay a single penny”. However, in Nats’ preliminary report, it stated that it is not within the company’s “remit to address any wider questions arising from the incident such as cost reimbursement and compensation for the associated disruption.”<br/>