Your face may soon be your ticket. Not everyone is smiling.
You may not have to fumble with your cellphone in the boarding area very much longer. As the travel industry embraces facial recognition technology, phones are beginning to go the way of paper tickets at airports, cruise terminals and theme parks, making checking in more convenient, but raising privacy and security concerns, too. “Before Covid it felt like a future thing,” said Hicham Jaddoud, a professor of hospitality and tourism at the University of Southern California, describing the way contactless transactions have become common since the pandemic. That includes facial recognition, which is “now making its way into daily operations” in the travel industry, Dr. Jaddoud said. Facial recognition systems are already being expanded at some airports. At Miami International, for example, cameras at 12 gates serving international flights match passengers’ faces to the passport photographs they have on file with the airlines, letting passengers at those gates board without showing physical passports or boarding passes. The company installing the systems, SITA, has been contracted to do the same for a number of international gates in 10 other U.S. airports, including Boston Logan International Airport and Philadelphia International Airport. (Passengers can opt out and still present physical documents instead, SITA says.) The technology is also speeding up the wait for some passengers at immigration. Members of U.S. Customs and Border Protection’s Global Entry program can now bypass lines at the kiosks at seven U.S. airports, including Seattle-Tacoma International Airport and Washington Dulles International Airport, by taking a selfie on arrival using its new phone app. The selfie is matched with the agency’s facial biometrics database. As the use of facial recognition technology spreads, some experts worry about the risks to travelers’ privacy and security. Unlike a password, which can be reset, biometric data cannot easily be changed without significantly altering your appearance, said Phil Siegel, co-founder of the Center for Advanced Preparedness and Threat Response Simulation, a nonprofit group.<br/>
https://portal.staralliance.com/cms/news/hot-topics/2023-10-16/general/your-face-may-soon-be-your-ticket-not-everyone-is-smiling
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Your face may soon be your ticket. Not everyone is smiling.
You may not have to fumble with your cellphone in the boarding area very much longer. As the travel industry embraces facial recognition technology, phones are beginning to go the way of paper tickets at airports, cruise terminals and theme parks, making checking in more convenient, but raising privacy and security concerns, too. “Before Covid it felt like a future thing,” said Hicham Jaddoud, a professor of hospitality and tourism at the University of Southern California, describing the way contactless transactions have become common since the pandemic. That includes facial recognition, which is “now making its way into daily operations” in the travel industry, Dr. Jaddoud said. Facial recognition systems are already being expanded at some airports. At Miami International, for example, cameras at 12 gates serving international flights match passengers’ faces to the passport photographs they have on file with the airlines, letting passengers at those gates board without showing physical passports or boarding passes. The company installing the systems, SITA, has been contracted to do the same for a number of international gates in 10 other U.S. airports, including Boston Logan International Airport and Philadelphia International Airport. (Passengers can opt out and still present physical documents instead, SITA says.) The technology is also speeding up the wait for some passengers at immigration. Members of U.S. Customs and Border Protection’s Global Entry program can now bypass lines at the kiosks at seven U.S. airports, including Seattle-Tacoma International Airport and Washington Dulles International Airport, by taking a selfie on arrival using its new phone app. The selfie is matched with the agency’s facial biometrics database. As the use of facial recognition technology spreads, some experts worry about the risks to travelers’ privacy and security. Unlike a password, which can be reset, biometric data cannot easily be changed without significantly altering your appearance, said Phil Siegel, co-founder of the Center for Advanced Preparedness and Threat Response Simulation, a nonprofit group.<br/>
