Lufthansa Innovation Hub and Munich Airport Terminal 2 team up to accelerate airport innovation

Lufthansa Innovation Hub (LIH), the Berlin-based innovation arm of Lufthansa Group, and Munich Airport Terminal 2 have signed a Memorandum of Understanding (MoU) to advance aviation innovation. As the industry faces growing pressures on operational efficiency, sustainability, and passenger experience, both parties have committed to exploring joint initiatives that digitalise, automate, and optimise airport operations. The collaboration aims to enhance operational stability and customer satisfaction through pilot projects with startups, including those supported by LIH Ventures. A key example is the deployment of two autonomous robots by robotics startup Ottonomy at Munich Airport Terminal 2. These robots operate at the gates and baggage claim area, helping passengers with information, promoting Lufthansa’s services, and directing them to digital self-service tools via QR codes. “Our mission is to offer our guests the best travel experience in Europe,” said Marcus Schnabel, Vice President Ground Operations Hub Munich. “Embracing digital solutions is crucial to this endeavour, and we are delighted to be a testing ground for pioneering innovations.” “Innovation in travel is an ecosystem-driven endeavour,” said Dr Stefan Nothelfer, Senior Director and Head of Corporate Venturing & Strategic Growth at LIH. “We are excited to partner with Munich Airport Terminal 2 to collectively enhance the customer experience and optimise operations across the entire travel journey.”<br/>