United CE Oscar Munoz faces challenges as he returns after heart transplant

Union leaders at United Continental waited in Chicago Oct 15 for a labour summit with Oscar Munoz, the airline’s new CE. He never showed. A heart attack that day had landed Munoz in the hospital and a heart transplant in early January has mostly kept him on the side-lines. But Monday, Munoz is returning to full-time work with the long-delayed labour meeting on his agenda—and even bigger challenges ahead. Munoz faces a lengthy to-do list as he attempts to speed up United’s rehabilitation. He has to improve customer service, spend time with corporate clients, select a permanent CFO, rebuild morale among 85,000 workers, keep improving operational reliability, and fend off two hedge funds looking to shake up the airline—all while managing his own health. <br/>