United Airlines dodges US fine for passenger-dragging scandal

United Continental Holdings avoided a fine for the April incident in which passenger David Dao was dragged off a plane by Chicago security officials. The US DoT found that an enforcement action against United wasn’t warranted, according to a May 12 letter that was obtained by Flyers Rights. Dao’s forcible removal from a flight was captured on video and sparked worldwide condemnation of the airline and multiple apologies by CE Oscar Munoz. The board canceled Munoz’s expected 2018 elevation to chairman and tied compensation more closely to customer service. United averted a lawsuit by settling out of court with Dao. United said it had made “meaningful strides that improve our customer experience.” Incidents in which passengers have been denied boarding have fallen 90% since May 1 compared with the same period a year earlier, the carrier said. <br/>